At Baby Coconut, we want every little outfit to arrive safely, quickly, and without any surprise fees. Below you will find everything you need to know about how we ship your order. If you have any questions not covered here, please reach out to our team — we're always happy to help.

Baby Coconut currently ships to addresses within the United States only, including all 50 states. At this time, we do not offer international shipping or delivery to U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands.

 

If you are located outside the United States, please contact us at support@shopbabycoconut.com — we'd love to hear from you and will do our best to explore options for you in the future.

 

Every Baby Coconut order ships at no charge to you, regardless of your order size or value. There are no hidden fees, no shipping thresholds, and no surprises at checkout. What you see is what you pay.

Once your payment is successfully confirmed, our team begins preparing your order. Please allow 1–2 business days for processing before your package is handed off to the carrier.

 

A few important notes about processing:

 

•       Orders placed after [CUTOFF TIME — e.g., 2:00 PM EST] may be processed starting the following business day.

•       Orders placed on Saturdays, Sundays, or U.S. federal holidays are not processed until the next business day.

•       Business days are Monday through Friday, excluding federal holidays.

•       Processing time does not include transit time — it is the time we take to verify, pack, and dispatch your order.

 

U.S. Federal Holidays on which orders are not processed include (but are not limited to): New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

After your order is processed and dispatched, please allow 2–5 business days for delivery, depending on your location within the United States. The table below summarizes your full estimated delivery window:

 

Processing Time	Transit Time	Total Estimated Delivery
1–2 Business Days	2–5 Business Days	3–7 Business Days

 

All delivery timeframes are estimates. While the vast majority of orders arrive within the windows shown above, actual delivery times may vary depending on your location, carrier capacity, and other factors outside our control.

 

As soon as your order ships, you will receive a shipping confirmation email containing:

 

•       Your order number and a summary of the items shipped

•       The name of the carrier handling your shipment

•       A tracking number with a direct link to track your package in real time

 

We ship via [CARRIER NAME — e.g., USPS, UPS, FedEx, or DHL], though the carrier used may vary depending on your location and the size of your order.

 

Tracking information may take up to 24 hours to update after your confirmation email is sent. If your tracking link shows no movement after 48 hours, please don't hesitate to contact us.

 

If you did not receive a shipping confirmation email, please check your spam or junk folder first. If it's not there, contact us at support@shopbabycoconut.com and we'll look into it right away.

We do our very best to meet estimated delivery windows, but some situations are beyond our control. Delivery times may be extended due to:

 

•       Severe weather conditions or natural disasters affecting carrier operations

•       High shipping volumes during peak periods such as the holiday season, Black Friday, or major sales events

•       Carrier service disruptions or operational delays

•       Incorrect or incomplete shipping addresses provided at checkout

•       Remote or rural delivery locations with extended transit times

 

During busy seasons — particularly November through January — please allow extra time for your order to arrive. We recommend placing orders early to ensure timely delivery during these periods.

 

We take great care in packaging our baby clothing to ensure everything arrives in perfect condition. In the unlikely event that your order is lost in transit, arrives damaged, or something is missing, here is what to do:

 

•       Check your tracking link for the latest delivery status before contacting us.

•       Check around your delivery location — packages are sometimes left with a neighbor or in a secure spot.

•       If your package shows as "Delivered" but you cannot locate it, allow 1–2 additional business days as carriers occasionally update tracking ahead of actual delivery.

•       If your package is clearly lost or arrives damaged, contact us at support@shopbabycoconut.com within 7 days of the expected delivery date.

 

When contacting us about a lost or damaged shipment, please include your order number, a description of the issue, and — in cases of damage — photos of the damaged item(s) and packaging. This helps us resolve your case quickly.

 

We will work with you and the carrier to find the best resolution, which may include re-shipping your order or issuing a refund, depending on the circumstances.

 

Please note: Baby Coconut is not responsible for packages that are lost or stolen after a confirmed delivery has been made to the address provided at checkout. We strongly recommend ensuring a safe delivery location is available when placing your order.

If you have any questions about your shipment, need help with tracking, or want to report an issue with your order, our team is here for you.

 

Business Name: Baby Coconut

Website: https://www.shopbabycoconut.com/

Address: 10 E Robert Toombs Ave, Washington, GA 30673, USA

Phone: +1 (904) 728-7620

Email: support@shopbabycoconut.com

Business Hours: Monday – Friday, 10:00 AM – 5:30 PM (Eastern Time)

 

We aim to respond to all inquiries within 1–2 business days. Please include your order number in any message so we can assist you as quickly as possible.