Welcome to Baby Coconut! We truly appreciate your trust in us, especially when it comes to shopping for your little ones. Your privacy is something we take seriously, and we want to be completely open with you about how we collect, use, and protect your personal information when you visit or shop at www.shopbabycoconut.com.

 

This Privacy Policy applies to all visitors, customers, and anyone who interacts with our website or contacts us directly. By using our website or placing an order, you agree to the practices described in this policy. If you have any questions at any point, please don't hesitate to reach out to us — we're always happy to help.

The business responsible for your personal information is:

 

Business Name: Baby Coconut

Website: https://www.shopbabycoconut.com/

Address: 10 E Robert Toombs Ave, Washington, GA 30673, USA

Phone: +1 (904) 728-7620

Email: support@shopbabycoconut.com

Business Hours: Monday – Friday, 10:00 AM – 5:30 PM (ET)

 

As the data controller, we determine how and why your personal information is processed. We are committed to handling your data responsibly and in compliance with all applicable United States privacy laws.

When you visit our website or make a purchase, we may collect the following types of information:

 

Information You Provide Directly

•       Full name

•       Email address

•       Mailing and shipping address

•       Billing address

•       Phone number

•       Payment information (processed securely through our payment providers — we never store your full card details)

•       Account login credentials (if you create an account)

•       Messages and inquiries submitted through contact forms or email

•       Any other information you choose to share with us

 

Information Collected Automatically

When you browse our website, certain data is collected automatically through cookies and tracking technologies, including:

•       IP address and general location

•       Browser type and device information

•       Pages visited, time spent on pages, and navigation behavior

•       Referring website or search engine

•       Clickstream data (how you move through our site)

•       Purchase history and shopping cart activity

 

Information from Third Parties

We may receive information about you from third-party services such as payment processors, shipping partners, analytics providers, and social media platforms when you interact with those services in connection with our store.

We use the information we collect for the following purposes:

 

•       To process and fulfill your orders, including payment verification and shipping

•       To communicate with you about your order status, shipping updates, and customer service inquiries

•       To send you transactional emails such as order confirmations and receipts

•       To send promotional emails or newsletters, if you have opted in (you may unsubscribe at any time)

•       To improve our website, products, and customer experience

•       To detect and prevent fraudulent transactions and protect the security of our store

•       To comply with legal obligations and resolve disputes

•       To personalize your shopping experience and show you relevant content or recommendations

•       To analyze website performance and traffic patterns through analytics tools

 

We only use your information for purposes that are relevant to running our business and serving you well. We do not sell your personal information to third parties.

Baby Coconut operates on the Shopify e-commerce platform. Shopify provides the technology that powers our online store, including hosting, checkout, and order management systems. When you use our website, Shopify may collect and process some of your data on our behalf.

 

Shopify is a trusted, industry-leading platform and adheres to strong data protection standards. You can learn more about how Shopify handles data at: https://www.shopify.com/legal/privacy

 

Shopify acts as a data processor for us, meaning it processes your information only as we direct and does not use it for its own marketing purposes.

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our site is used. A cookie is a small text file stored on your device when you visit a website.

 

Types of Cookies We Use

•       Essential Cookies: These are necessary for our website to function properly (e.g., keeping items in your cart, maintaining your session during checkout).

•       Preference Cookies: These remember your settings and preferences for future visits.

•       Analytics Cookies: These help us understand visitor behavior so we can improve our site (e.g., Google Analytics).

•       Marketing Cookies: These are used to show you relevant ads on other websites based on your browsing history (e.g., Meta Pixel, Google Ads).

 

Managing Cookies

You have the right to accept or decline non-essential cookies. Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect certain features of our website, such as the shopping cart or personalized content.

 

You may also opt out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info or through your browser's privacy settings.

To provide you with the best possible shopping experience, we may use third-party apps and integrations within our Shopify store. These may include tools for customer reviews, live chat support, email marketing, loyalty programs, and more.

 

Each of these third-party providers has its own privacy policy and data handling practices. We encourage you to review their policies if you interact with these features. We only work with reputable providers and take reasonable steps to ensure your data is handled appropriately.

 

We do not allow third-party apps to sell or misuse your personal information.

When you make a purchase at Baby Coconut, your payment is processed securely by trusted third-party payment providers. We may use providers such as PayPal, Stripe, Shopify Payments, or similar services to handle credit card, debit card, and digital wallet transactions.

 

We want to be very clear: Baby Coconut does not store, have access to, or retain your full credit card or debit card numbers. All payment information is transmitted directly to our payment provider using encrypted, industry-standard security protocols.

 

Our payment providers are required to maintain PCI-DSS (Payment Card Industry Data Security Standard) compliance, which means your financial information is protected to the highest industry standards. Please review your chosen payment provider's privacy policy for more details on how they handle your payment data.

To deliver your baby clothing and accessories, we share certain information with our shipping and fulfillment partners. This includes your name, shipping address, and contact details (such as your phone number or email address for delivery notifications).

 

Our shipping partners use this information solely to fulfill your delivery and may send you shipping confirmation or tracking information. They are not permitted to use your data for any other purpose. We work with reliable, reputable carriers to ensure your order arrives safely and on time.

You may choose to create a customer account on our website. Having an account makes future shopping easier — you can save your shipping addresses, view your order history, and check out faster.

 

If you create an account, we will store your name, email address, password (encrypted), and saved addresses. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, please contact us immediately.

 

You may request the deletion of your account at any time by contacting us at support@shopbabycoconut.com. We will process your request in accordance with our data retention practices and applicable law.

When you reach out to us via our website's contact form, email, or any other channel, we collect the information you provide (such as your name, email address, and message content) so that we can respond to your inquiry.

 

We use this information only to respond to your questions and improve our customer service. We do not add you to marketing lists without your explicit consent.

 

If you opt in to receive our emails or newsletters, you will receive updates about new baby clothing arrivals, promotions, and tips for parents. You can unsubscribe at any time by clicking the "Unsubscribe" link in any of our emails or by contacting us directly.

We use analytics and marketing tools to better understand how visitors use our website and to reach potential customers who may be interested in our baby clothing collection. These tools may include:

 

Google Analytics

We use Google Analytics to collect anonymous data about website traffic and user behavior (e.g., which pages are most popular, how long people stay on the site). This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

 

Meta (Facebook) Pixel

We may use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns and to show relevant ads to people who have visited our site. This technology uses cookies to track your interactions with our website and ads.

 

Google Ads / Remarketing

We may use Google Ads to show targeted advertisements to visitors of our website across the Google Display Network. You can manage your ad preferences at adssettings.google.com.

 

All marketing tools we use operate in compliance with their own privacy policies and applicable advertising standards. We are committed to using these tools transparently and responsibly.

Our website may contain links to social media platforms such as Instagram, Facebook, Pinterest, and TikTok, where we share our baby clothing collections and connect with our community. Clicking on these links will take you to third-party platforms that have their own privacy policies and practices.

 

We are not responsible for the data practices of external social media platforms. We encourage you to review the privacy settings and policies of any social media platforms you use.

 

Our social media pages may collect information about you when you follow, like, comment, or interact with our content. This is governed by the platform's privacy policies, not ours.

We value your privacy and do not sell, rent, or trade your personal information with third parties for their own marketing purposes. We may share your information only in the following situations:

 

•       Service Providers: We share data with trusted vendors who help us operate our store (e.g., Shopify, payment processors, shipping carriers, email marketing tools). These providers are contractually required to keep your information confidential and use it only to provide services to us.

•       Legal Compliance: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our customers or others.

•       Business Transfers: If Baby Coconut is acquired, merged, or undergoes a change of ownership, your information may be transferred to the new business entity, subject to the same privacy protections.

•       With Your Consent: We may share your information for any other purpose with your explicit consent.

 

We do not share your personal information with advertisers in a way that personally identifies you.

We respect your rights over your personal information. Depending on your location, you may have the following rights:

 

General Rights (All U.S. Customers)

•       Access: You have the right to request a copy of the personal information we hold about you.

•       Correction: You have the right to request that we correct any inaccurate information.

•       Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are required by law to retain it).

•       Opt-Out of Marketing: You can unsubscribe from marketing emails at any time.

•       Portability: You may request your data in a portable format where technically feasible.

 

California Residents — CCPA/CPRA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

•       Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you, how we use it, and who we share it with.

•       Right to Delete: You can request that we delete your personal information, subject to legal exceptions.

•       Right to Correct: You can request correction of inaccurate personal information.

•       Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information with third parties for cross-context behavioral advertising without your consent.

•       Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use of sensitive personal information to what is necessary for providing our services.

•       Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

 

To exercise any of these rights, please contact us at support@shopbabycoconut.com or by phone at +1 (904) 728-7620. We will respond to verified requests within the timeframes required by applicable law (generally within 45 days, with the possibility of a 45-day extension if necessary).

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Here is a general overview:

 

•       Order information is typically retained for up to 7 years for accounting, tax, and legal compliance purposes.

•       Customer account information is retained as long as your account is active. You may request account deletion at any time.

•       Marketing preferences and email opt-ins are retained until you unsubscribe or request deletion.

•       Analytics data is retained in anonymized or aggregated form and does not personally identify you.

 

When your data is no longer needed, we will delete or anonymize it securely.

Protecting your personal information is extremely important to us — especially as a business trusted by parents shopping for their children. We implement a range of security measures to safeguard your data, including:

 

•       SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our website

•       Secure payment processing through PCI-DSS compliant payment providers

•       Regular security updates and monitoring of our Shopify store platform

•       Restricted access to personal information — only authorized personnel can access it

•       Secure storage of customer data on Shopify's industry-standard infrastructure

 

While we do everything reasonably possible to protect your data, no method of data transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify affected customers and relevant authorities as required by law.

Baby Coconut sells clothing and accessories for babies and young children, but our website and services are intended for use by adults — specifically parents, guardians, and gift-buyers. Our website is not directed at children under the age of 13.

 

We do not knowingly collect personal information from children under 13 years of age. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete that information as promptly as possible.

 

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@shopbabycoconut.com and we will address it promptly.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will update the "Last Updated" date at the top of this page.

 

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes are posted constitutes your acceptance of those changes.

 

If we make material changes that significantly affect your rights, we may notify you by email (if we have your address on file) or by posting a notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us. We're here to help and will respond as quickly as possible.

 

Business Name: Baby Coconut

Website: https://www.shopbabycoconut.com/

Address: 10 E Robert Toombs Ave, Washington, GA 30673, USA

Phone: +1 (904) 728-7620

Email: support@shopbabycoconut.com

Business Hours: Monday – Friday, 10:00 AM – 5:30 PM (Eastern Time)

 

We are committed to resolving any privacy concerns you may have promptly and transparently. Thank you for trusting Baby Coconut with your family's shopping needs.