Payment Policy
This page sets out how you pay for a Baby Coconut order, what we accept, when your card is charged, and how your details are handled.
Accepted payment methods
We accept the following credit and debit cards through our checkout:
- Visa
- Mastercard
- American Express
- Discover
- JCB
The same card marks are shown in the footer of every page and at checkout, so you can confirm before you start.
Currency
All prices on this site are shown and charged in United States dollars (USD). If your card is issued outside the United States, your bank may apply its own conversion rate or a foreign transaction fee. That charge comes from your bank, not from us, and we have no control over it.
When your card is charged
When you place an order, the amount is authorised on your card, which reserves the funds but does not take them. The payment is captured when we prepare your order for dispatch. If we cannot fulfil your order, the authorisation is released and no money is taken.
Depending on your bank, a released authorisation can take a few business days to disappear from your statement. That timing is set by your bank.
What you pay
The price shown on the product page is the price charged at checkout. Shipping is free on every order, with no minimum. We do not add handling charges, service charges or any other fee at checkout.
Payment security
Card payments are processed by Stripe. Your card number is entered directly into Stripe’s payment fields and is not stored on Baby Coconut servers. We receive confirmation that a payment succeeded, along with the last four digits and card brand for order support purposes. The site is served over an encrypted HTTPS connection.
If a payment fails
A declined payment usually comes from the card issuer rather than from us. Common causes are an incorrect billing address, insufficient funds, an expired card, or the bank flagging an unfamiliar transaction. Check your details and try again, or contact your bank. If the payment still will not go through, email support@shopbabycoconut.com and we will help.
Order confirmation
Once your payment is authorised we email an order confirmation to the address you gave at checkout. If it has not arrived within an hour, check your spam folder before contacting us.
Refunds
Refunds are issued to the original payment method. Timeframes and conditions are set out in our Return & Refund Policy: we process approved refunds within 7 business days of the returned item reaching us.
Questions
Baby Coconut
10 E Robert Toombs Ave, Washington, GA 30673, USA
Phone: +1 (904) 728-7620
Email: support@shopbabycoconut.com
Hours: Monday to Saturday, 10am to 5pm